Flexible Booking Policy

ONUOX Yacht Charters.

At ONUOX, we understand that plans may change, and we want to ensure our customers have a hassle-free experience. Our flexible booking policy allows you to make changes to your reservation, subject to certain conditions, as outlined below:

1. Rescheduling Policy: We understand that unforeseen circumstances may arise, and you may need to reschedule your experience. Here's how we handle rescheduling requests:

  • Cabin Bookings: For cabin bookings, you can easily reschedule your booking to a new date up to 30 days prior to the departure date, subject to availability. There will be no additional charges for rescheduling within this timeframe.
  • Private Yacht Charters: For private yacht charters, we will do our best to accommodate rescheduling requests up to 30 days prior to the departure date. However, rescheduling will be subject to availability and other relevant factors. In some cases, additional fees may apply based on the changes requested.

2. Refund Policy: For detailed information about our refund policy, please refer to the dedicated section on our website: T&C's

 We recommend that you inform us as early as possible if you need to make any changes to your booking to ensure we can assist you effectively.

We strive to provide excellent customer service and accommodate our clients' needs to the best of our ability. If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team at: CONTACT US

Our standard cancellation charges are set out below:

70 days or more before travel: Loss of full deposit

69 - 63 days before travel: 30% of total booking price

62 - 49 days before travel: 50% of total booking price

48 - 29 days before travel: 70% of total booking price

28 - 15 days before travel: 90% of total booking price

14 - 0 days before travel: 100% of total booking price

"We are committed to providing the utmost flexibility and understanding in the face of unforeseen circumstances. Should any unexpected events arise, we will make every effort to either reschedule your booking or process a refund. Both rescheduling and refunds will be handled on a case-by-case basis, taking into account the specific circumstances and associated costs involved."

Thank you for choosing ONUOX, and we look forward to providing you with an unforgettable experience!